FREQUENTLY ASKED QUESTIONS

How can I test if Popup Audio is the right app for my needs?

Easy! We don't want you to part with your money if you're not sure how Popup Audio works for your guided experiences. Simply download the app, register as a HOST and set up an event with 1 - 5 attendees. You will not be charged and you can enjoy the full functionality of the app.

What does it cost?

Popup Audio is priced per attendee. Only the HOST pays (Guests can be charged through their ticket cost) Fees are $1 per attendee per event for our introductory rate. Annual subscriptions are available for people who will use this app often. Our subscription is based on $1 per day + taxes, charged annually per HOST (capped at 50 guests per event)

Can anyone be a Popup Audio host?

Absolutely! Once you downloaded the app and registered, you will have the option to JOIN LIVE AUDIO or HOST EVENT. Fees apply for hosts based on the number of attendees per event.

What equipment is required?

For HOSTs, you'll need a mobile phone (ANDROID or iOS) and wireless headphones equipped with a microphone (Such as Airpods or similar). Guests cab use their own mobile phone (ANDROID or iOS) and any earphones. If a GUEST uses bluetooth hearing aids they are able to connect them easily. Additionally, both HOSTs and GUESTs will need a solid 4G/5G or Wifi connection.

What types of events can Popup Audio be used for?

Popup Audio is ideal for events where speakers, amplification or music is not permitted, or where external noises detract from the experience. From star gazing to beer tasting and everything in between.  Originally created for group outdoor yoga and meditation, however Popup Audio can be used anywhere for group guided experiences.

What is the difference between public and private events?

As a HOST you create a PUBLIC or PRIVATE event. PUBLIC events are viewed in the Join Events section and are available for anyone to join. PUBLIC events are created with a unique code that you can send to your event attendees who have purchased a ticket to your event. 

How can I get a Code word for my private event?

A code needs to be supplied to your guests to access Private events. The automatic event ID is a 12 digit code which can be copied and pasted into the home screen on the app. Alternatively, if you prefer a simple word for your guests to use to access the event all you need to do is forward the event confirmation email along with your desired codeword to hello@popupaudio.com.au at least 24 prior to your event.

Can I use Popup Audio remotely?

We designed Popup Audio to bring people together for shared experiences, enhanced with live audio. There will be no video feature for this reason. 

What are the next features being added to Popup Audio?

As we have recently launched there is plenty on the roadmap to enhance the user experience - contact us if you want to have a new feature included. Our music feature is next on the list for enhancements.

What are Zero Footprint events?

Zero Footprint events are events where everyone who attends uses their own equipment (Mobile phone, earphones and mobile data). This makes popup Audio a sustainable event solution.

What is the voucher code? How do I get one?

Voucher codes are used in the HOST event setup. To obtain a voucher code you must email events@popupaudio.com.au  to place your request. One off Codes will be issued for community and charity events only for discounted access to Popup Audio.

How does the Annual Subscription work?

Annual subscriptions are available for HOSTs who run regular events with up to 50 attendees in each session. The subscription is for 1 HOST to run unlimited events for 12 months. The cost works out to approximately $1 per day + tax, what a bargain. This is our intro rate so get onboard now. 

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